I guess it’s natural that once you get to the top of the heap that you lose your edge. Amazon has really lost their edge in the last year or so. They have more warehouses in more locations but their service is becoming subpar. Often utilizing their competitors, I can match or beat their price, and sometimes their deliver schedule.
Even when they have a good price on something, their delivery is terrible or nonexistent. Here’s some recent examples.
I don’t appreciate buying a $700 lens for my camera and having it sent to me in a plastic bag. Yeah, no packing material or box, just a plastic bag with a note printed on it that they are saving the environment. Sorry guys, first, I don’t give a crap about the environment and second, if I spend that kind of money, I think I deserve the respect of having something I worked hard to purchase packaged well enough to have a reasonable expectation to arrive safely.
I bought an electric razor on Amazon on February 20th. It scanned out of a warehouse in Maryland and then disappeared. OK, first why does it ship from Maryland? Does nobody this side of the Rockies shave? Second, how did they lose it? Third, where’s my refund? My wife is not a fan of facial hair and Amazon is causing me disruptions in my marital bliss with there incompetence.
Some prices of stuff that I buy regularly for my family have literally doubled in the last six months. Sometimes its cheaper in the grocery store than on Amazon but some things that we purchase aren’t carried by the local grocery stores any more. Covid wiped a lot of items from grocery store shelves that we may never see again. Thus, we are often forced to buy grocery items online.
Amazon’s delivery is also taking much longer that it used to. Many types of items that used to be next day are taking up to two weeks between ordering and delivery and as mentioned earlier, they are selling at much higher prices.
The bottom line is that Amazon is forcing me to shop elsewhere to get the price and service that they used to offer. I have a much longer mental list of things I won’t ever buy from them anymore. Amazon is moving to become my last resort to buy something instead of my “go to” retailer.
However, I have found at least one exception to the above complaints and that is a shop vac that I recently bought at Lowe’s. The shop vac needs vacuum bags when fine dust such as that from drywall is cleaned. The manufacturer has a “marketplace” on Amazon and their Amazon prices are less than buying the exact same item on the manufacturer website. I think thy would rather let Amazon take care of all the paperwork than having their own list of customers. My recollection is that the shipping was significantly less from Amazon for the same item.
In conclusion, a decline in Amazon’s service is an opportunity for other enterprising folks to exploit. I’m just surprised that Amazon is making it easy to let others be competitive.