Other than the return line at Fry’s Electronics, I don’t have too many times that I have to return items to retail stores. In the wake of Christmas this year I did have to exchange two items; one at Best Buy and the other from Kohl’s.
In an irrational fit of nostalgia, I purchased a copy of Doom 3. I really wanted it to get the bonus copy of Doom 2 that was included. I have the original CD of Doom 2 from about 1995 but it will not run on my 64 bit copy of Windows 8. The code on this new CD was modified to run on a 64 bit OS. The down side was I finally had to get a Steam account. I have been trying to avoid Steam for many years but they finally got me on this purchase.
I took the game out of my stocking on Christmas day and after the children had divided their loot and the turkey was carved, I sat down to install the game. I created my Steam account and then was prompted for the product key for the game. Much to my dismay, there was no product key in the box. The box was tampered with just enough that some enterprising kid had pried the paper with the key out of the box. (In case you are not familiar with Steam, you don’t need physical media to own the game, only a product key. Once you enter the key, Steam will let you download the game on your PC. )
The next day after work, I attempted to exchange the game for a new one. I expected Best Buy to give me the third degree about the license missing. Whether it was my age or just company policy, they let me swap it for a new one. They even verified that there was in fact a license in the new box. I left a happy customer.
In Kohl’s I never saw an employee except at a cash register. I was left on my own to see if I could locate an appropriate item to exchange. In my case a pair of slippers that I was given were one size too small. I made two passes thru the shoe area to find any slippers. As it turned out, there was no area for slippers. It appears to be a holiday only item. On my second pass I found two opened boxes with slippers in them sitting on a display island in the store. The one that was the style that I prefer and the correct size still had fragments of wrapping paper on the box as a result of someone else returning them.
I went to my car to retrieve the small slippers which were purchased at a different Kohl’s store and the receipt. I then took both the item I was returning and the replacement box to the counter. They scanned both and stapled a receipt to my sales slip and I was free to go. No ID check or signature needed; even when item was purchased at a different store!
The exchange process in both stores was quick and the lines were short. Thanks for the good customer service.